Streamlined workflows
Intelligent automation to surface insight without adding manual work.
Turning stairlifts into connected devices that flag problems before users notice them
A new IoT platform transformed maintenance for a worldwide customer base by moving from reactive repairs to real-time monitoring and remote diagnostics.
“True9 isn’t an extension of our team, they’re part of our team. We have the same people working with us each week getting hands-on with projects, sharing their knowledge, and joining in the office camaraderie. I’ve not experienced outsourcing like it before.”
Business impact
- Transformed stairlift maintenance for both service providers and end users
- Streamlined workflows and unlocked insight through intelligent automation
- Aligned technology decisions with business goals to drive future growth
- An IoT platform that evolves alongside the business
- Future integrations with smart devices to further enhance the connected living experience
Technology shouldn’t hold you back
The outcome was clear: to use smarter, connected technology to improve customer experience and operational efficiency.
With no real-time data, this leading global stairlift manufacturer was resigned to reactive maintenance, which meant unexpected downtime and inconvenience for users. Upgrading to a next-generation system had the potential to change the way maintenance and servicing worked. But it needed the ability to scale to manage a growing global fleet if the system was to keep pace with the manufacturer’s success.
Business impact
- Transformed stairlift maintenance for both service providers and end users
- Streamlined workflows and unlocked insight through intelligent automation
- Aligned technology decisions with business goals to drive future growth
- An IoT platform that evolves alongside the business
- Future integrations with smart devices to further enhance the connected living experience
Using technology to rethink customer care
It’s impossible to make the right technology recommendations without first understanding where the business is and the outcome it seeks to achieve. In this case, we needed the proven architecture and practical delivery experience of the True9 IoT Accelerator to make stairlift maintenance smarter, faster and more proactive, while taking advantage of cloud technologies for global connectivity.
The goal may be achieving momentum for the company and its future, but our team always meets you where you are and moves at your pace. For this client, we used a two-phased approach to match the client’s goals and budget:
Phase 1: focused on having an immediate impact with real-time monitoring and remote diagnostics.
Phase 2: laid the foundations for AI-driven predictive analytics and broader ecosystem integration.
The result: the manufacturer saw real results early on, with a clear roadmap for what comes next.
True9 IoT Accelerator
When you need a faster route to get connected products live, we use our proven architecture and practical delivery experience to move your plans from concept to production and into the cloud:
Technology strategy & innovation
Aligning tech decisions with business goals to drive future growth.
Modernisation & integration
Replacing outdated systems while retaining value and ensuring continuity.
User-centred design & experience
Crafting intuitive, accessible digital experiences that put people first.
Solution Architecture
Hardware LayerPhysical protection
Comms LayerE2E data encryption
Cloud LayerPrivacy management and data at rest
Application LayerIdentity and access management
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