Senior Delivery Manager

We're a ten-year-old, independent technology consultancy based in Saltaire, West Yorkshire. Our mission is simple: to help people and businesses thrive through technology.

We work with ambitious organisations on complex digital products, and we care deeply about delivering work that's reliable, high-quality and genuinely useful.

The Role

We are looking for an experienced Senior Delivery Manager to lead the successful delivery of software projects across a portfolio of clients.

Working within a technology consultancy, you will bring clients, developers, technical leads, QA specialists and other delivery disciplines together around a clear and achievable plan. You will be comfortable moving between strategic client conversations and the day-to-day detail required to keep delivery progressing.

This is a hands-on delivery role, with much of the role centred around helping clients shape requirements, define scope, break features down into clear user stories and tasks, and work with technical teams to produce realistic estimates and delivery plans.

You do not need to have a technical background, but you must be technically curious and confident discussing software, integrations, environments, releases and technical risks. A key part of the role is bridging the gap between technical teams and non-technical stakeholders.

Please note. Candidates must reside in the United Kingdom to be eligible for this position

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What You'll Do

Client, Commercial and Project Delivery

Lead multiple digital projects and long-term client engagements through the full delivery lifecycle, from discovery and planning through to launch and support.
Act as a trusted delivery partner, building strong relationships and developing a clear understanding of each client’s objectives, priorities and constraints
Manage expectations around scope, cost, timescales, dependencies and risk.
Produce and contribute to Statements of Works and new project proposals.
Track actual and forecast spend against agreed project budgets. Monitoring team allocation, delivery costs and remaining commercial headroom.

Scoping, Planning and Release Delivery

Lead discovery and scoping, turning client objectives and ambiguous requests into clearly defined requirements.
Break features down into epics, user stories and acceptance criteria that meet the team’s Definition of Ready.
Translate technical subjects into clear, accessible language for non-technical stakeholders.
Coordinate client testing and UAT, ensuring feedback is understood, prioritised and resolved.
Coordinate release planning, including readiness checks, dependencies, downtime, communications and go/no-go decisions.

Team Leadership and Continuous Improvement

Create clarity across delivery teams, encouraging ownership, accountability and proactive communication.
Promote good practices around ticket quality, documentation, decision recording and visibility of work.
Support the teams and clients in learning from delivery challenges and improving future ways of working.

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About You

You are an experienced delivery professional who combines strong organisation and commercial awareness with excellent client and team communication.

You are comfortable operating in situations where not everything is fully defined. You can ask the right questions, bring structure to ambiguity and help a group reach practical decisions.

You understand that successful consultancy delivery involves balancing client needs, technical constraints, team capacity, quality, budget and commercial commitments.

This is an important role within the business, working closely with some of our largest clients. We are therefore looking for someone who values spending time with the wider team and can join us in our Saltaire office a couple of days a week. Being present will enable you to contribute fully to internal conversations, share context with colleagues and help shape how we continue to grow these important client relationships.

What we offer

💰 Competitive salary (£50,000 - £65,000) with annual performance-based reviews

🇬🇧 Hybrid role, with remote working flexibility.

🏖️ 34 days off, including Bank Holidays, plus your birthday off every year.

🪑 Home office setup - we'll provide the right equipment to get you started.

🚀 £500 personal development budget each year for training, events or certifications.

🧗 2x offsite whole-team activity days per year.

🤝 6x in-office whole-team days, held every other month.

💻 6x virtual whole-team catch-up events, held every other month.

💡 A vibrant and innovative work culture where your ideas genuinely matter.

🚗 On-site parking and direct train and bus routes.

Why Join Us?

You'll be trusted to make a meaningful contribution, supported to grow and given the space to use your judgement. You'll help shape how we deliver excellent work for ambitious organisations while contributing to a thoughtful, inclusive and innovative consultancy.

Our office is based in Salts Mill, Saltaire - a historic, light-filled space that's become a natural hub for collaboration, focus and shared problem-solving. We value the energy and connection that come from spending time together, while recognising that remote working remains useful for focused work and flexibility.

True9 is proud to be an equal opportunity employer. We're committed to creating an inclusive and respectful environment for everyone, and we welcome applications from people with diverse backgrounds, experiences and perspectives.

Salts Mill, a historic stone mill building with its chimney, seen across trees.

Equal Opportunity Employer

We are proud to be an equal opportunity employer and we are committed to creating an inclusive and respectful environment for everyone.

Join the team

We're always keen to hear from bright, ambitious people. If our current openings don't match your skills, don't let that stop you. Say hello anyway, and you never know where it might lead.

Thanks for applying.

We've received your application and someone from the team will review it and get back to you as soon as possible.