Diverse team having a collaborative meeting in a modern casual office setting

Our Process

We start by understanding how your business operates today, the tools you use, the tasks that consume time, and the data that goes underused. From there, we identify the right opportunities for automation or AI to make a measurable difference.

As a consultancy, we bring both strategic guidance and hands-on implementation. That means we’ll help shape the vision, pick the right tools, and build custom solutions tailored to your goals.

What you can expect

  • Reduced manual work and improved team productivity
  • Faster, more reliable processes with fewer errors
  • Greater visibility through real-time reporting and dashboards
  • Smarter decision-making powered by AI-driven insights
  • Enhanced scalability without increasing operational overhead
Diverse team having a collaborative meeting in a modern casual office setting

Real-World Benefits

Unlock the real-world benefits of Automation & AI

Pound sterling (£) coin with ruler, representing cost measurement and financial analysis

Save time and resources

Automating repetitive tasks frees up your team to focus on high-impact work.

Workflow diagram with circles and a checkmark, representing process management and task completion

Improve accuracy

Automation reduces human error and improves consistency across your processes.

Processor/microchip icon

Faster decision-making

AI-powered insights help you act on data in real time, not weeks after the fact.

Heart held by two hands icon representing care or support

Enhance customer experience

Quicker responses, smoother journeys, and personalised interactions become possible with the right tech behind the scenes.

Microchip inside mobile phone icon

Future-ready operations

Modern, intelligent systems are easier to scale and adapt, keeping you ahead of the curve as your business evolves.

FAQ's

Here are some commonly asked questions regarding Automation & AI

What’s the difference between automation and AI?

Automation handles repetitive tasks using predefined rules. AI goes further. Analysing data, identifying patterns, and learning from outcomes. We often combine both to deliver the best results.

How do I know what’s worth automating?

We’ll help you identify high-volume, repetitive, or error-prone tasks. These are often great candidates for automation. Our discovery process will flag the best opportunities quickly.

Can automation and AI work with the systems we already use?

In most cases, yes. We often integrate automation tools and AI models with existing platforms like CRMs, ERPs, and document management systems. We’ll assess what you already have and recommend solutions that enhance your current workflows

Will automation or AI replace my team?

No. It’s here to support your team, not replace them. The goal is to take repetitive, low-value work off their plate so they can focus on more strategic and rewarding tasks.

How long does it take to see results?

In many cases, automation can deliver value in weeks. AI initiatives may take longer depending on the complexity and data involved, but we always focus on quick wins and clear ROI.

Smiling older woman using smartphone while sitting comfortably on a couch at home

Success Story

Elevating Stairlift Operations with Real-Time IoT Diagnostics

A leading global stairlift manufacturer approached True9 with a clear vision: to enhance customer experience and operational efficiency through smarter, connected technology.

Their next-generation stairlift systems had the potential to revolutionise maintenance and servicing, but they needed a robust solution to fully unlock this capability.

Other Services

Explore our other services:

Artificial intelligence brain network icon

Digital Transformation

Modernising systems and processes to boost efficiency and growth.

Magnifying glass over chart icon

Technology Strategy & Innovation

Aligning tech decisions with business goals to drive future growth.

Cogs/gears icon representing operations or machinery

Legacy Platform Migration & Integration

Replacing outdated systems while retaining value and ensuring continuity.

UI design interface with cursor icon

User-Centred Design

Crafting intuitive, accessible digital experiences that put people first.

Why True9

A consultancy you can rely on.

Our mission is simple: to help people and businesses thrive through technology. And our approach is just as straightforward: we consult, design, and deliver.

Magnifying glass over chart icon

We focus on outcomes, stay flexible in our delivery, and build long-term trust-based partnerships. Above all, we’re problem solvers.

Heart held by two hands icon representing care or support

Over the years, we’ve built a reputation as a consultancy you can rely on. We’re known for our integrity, technical depth, and positive, can-do attitude.

Microchip inside mobile phone icon

Of course, talk is easy. The real proof is in the product. That’s why we’re always happy to start small, earn your confidence, and grow from there.

Got a challenge? Let’s solve it.

Whether you’ve got a legacy system holding you back or an idea waiting to take shape, we’re ready to help. Bring us your challenge.

Let's start with a chat

Thanks for your submission! We'll be in touch shortly.

Sign up for news and industry insights.