Delivery & Quality Assurance Specialist

Remote-first (UK)
Full-time
Up to £40,000

We're a ten-year-old, independent technology consultancy based in Saltaire, West Yorkshire.

At True9, our mission is simple: to help people and businesses thrive through technology.

We work with ambitious organisations on complex digital products, and we care deeply about delivering work that's reliable, high-quality and genuinely useful.

We're now looking for a Delivery & Quality Assurance Specialist - a naturally organised, hands-on person who helps keep delivery flowing smoothly and makes sure what we ship is right.

What you'll be doing

Delivery & coordination

  • Supporting day-to-day delivery across one or more client projects
  • Keeping work organised, visible and moving
  • Flagging risks, blockers or gaps early
  • Supporting clear, honest communication with clients

Quality assurance

  • Manually testing new features and changes across web applications
  • Thinking critically about real-world usage, data and edge cases
  • Writing clear, actionable bug reports developers can act on quickly
  • Helping improve acceptance criteria and "definition of done"

Continuous improvement

  • Spotting recurring issues and helping address root causes
  • Improving lightweight QA approaches, checklists and habits
  • Helping raise the bar on quality without slowing teams down
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You'll thrive in this role if you're the kind of person who:

  • Is instinctively organised
  • Doesn't rely on heavy frameworks or rigid process to stay on top of things
  • Keeps things tidy without being asked
  • Notices when something is slipping before it becomes a problem
  • Tracks multiple threads naturally, in your head and in notes
  • Feels uncomfortable when things are vague or half-finished
A series of images showing people working at desks, attending the ClimbUK conference, collaborating in an office, and taking part in a hands-on pottery workshop.

What we're looking for

  • Strong attention to detail and pride in doing things properly
  • Naturally organised, proactive and calm under pressure
  • Comfortable working with developers and digital products
  • Clear, confident and friendly communicator
  • Happy being hands-on rather than managing people

Nice to have (but not required)

  • Experience testing web applications (manual testing is key)
  • Familiarity with agile/iterative delivery environments
  • Experience with tools like Jira, Confluence, etc.
  • Some technical literacy (e.g. APIs, logs, basic SQL)

Experience & growth

We want this to be a role where you feel trusted, supported and able to grow at your own pace.

  • Building confidence, judgement and influence in delivery and quality
  • Deepening your understanding of how digital products are built and supported
  • Exploring areas that interest you
  • A £500 annual personal development budget for learning, events or certifications
  • Annual reviews focused on growth, impact and progression

What comes as standard

  • Competitive salary (up to £40,000) with annual performance-based reviews
  • Flexible working - structure your day around what works for you
  • Remote-first culture (UK-based), with monthly in-person team days
  • 34 days off (including Bank Holidays), plus your birthday off every year
  • Home office setup - we’ll provide the right equipment to get you started
  • Summer and Winter team days - recent outings include spa days, pottery and off-roading
  • A friendly, down-to-earth team where your ideas and judgement genuinely matter

Our workspace in Salts Mill

We're remote-first, but we've invested heavily in a workspace we’re genuinely proud of.

Our office is based in Salts Mill - a historic, light-filled space that's become a natural hub for collaboration, focus and shared problem-solving. Many of the team choose to spend time there during the week, especially for workshops, white-boarding and getting out of the home office.

We're remote-first, with one in-person team day each month - and plenty of flexibility the rest of the time. We believe there's real value in spending time together, and we've built an environment that makes that easy and enjoyable.

If you're curious, you can read more about why we chose Salts Mill and what it's like to work from there.

Exterior view of Salts Mill in Saltaire on a sunny day, the new home of True9

Equal Opportunity Employer

We are proud to be an equal opportunity employer and we are committed to creating an inclusive and respectful environment for everyone.

Apply now

If the role sounds like a good match, we'd love to hear from you.

Fill in the form below to apply or email your CV and a short intro to recruitment@true9.co.uk if you'd prefer.

Thanks for applying.

We've received your application and someone from the team will review it and get back to you as soon as possible.